Privacy Policy
Privacy Policy
Ardour Living | Last updated: March 2026
Ardour Living is a trading name of Mectechdesign Ltd, registered in England and Wales.
This privacy policy explains how we collect, use, and protect your personal information when you visit ardourliving.com or contact us about our products and services.
1. Who We Are
Business name: Ardour Living (trading name of Mectechdesign Ltd)
Website: ardourliving.com
Contact email: hello@ardourliving.com
Registered address: 203 West Street, Fareham, England, PO16 0EN
2. What Information We Collect
When you submit an enquiry through our website, we collect:
- Your name
- Email address
- Phone number
- Postcode
- Details about your project (product interest, timeframe)
- How you heard about us
When you visit our website, we also automatically collect:
- IP address
- Browser type and operating system
- Pages visited and time spent on site (via Google Analytics and Meta Pixel)
- Referring website
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and provide you with a free design consultation
- Send you a quote for products and services you have requested
- Process payments for orders you place with us
- Contact you about your order or installation
- With your consent, send you updates about our products and services
- Improve our website and marketing using anonymised analytics data
4. Our Legal Basis for Processing
Under UK GDPR, we process your data on the following legal bases:
- Contract: To fulfil an enquiry or order you have placed with us
- Legitimate interest: To respond to your enquiry and manage our business relationship
- Consent: To send you marketing communications (you can withdraw consent at any time)
5. Who We Share Your Data With
We use the following trusted third-party services to operate our business. Each has their own privacy policy and processes your data only as necessary to provide their service:
We do not sell your personal data to third parties.
6. Cookies and Tracking
Our website uses cookies to improve your experience and help us understand how visitors use the site. These include:
- Essential cookies — required for the website to function
- Analytics cookies — Google Analytics, to understand website traffic (anonymised)
- Marketing cookies — Meta Pixel, to measure ad performance and show relevant ads
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. How Long We Keep Your Data
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8. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Delete your data (the "right to be forgotten")
- Restrict how we process your data
- Object to processing based on legitimate interest
- Withdraw consent for marketing at any time
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at hello@ardourliving.com. We will respond within 30 days.
9. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, loss, or misuse. All data is transmitted using SSL encryption. Our third-party processors maintain their own security standards in accordance with UK GDPR.
10. Marketing Communications
If you have given us consent to send marketing communications, you can unsubscribe at any time by:
- Clicking the unsubscribe link in any email we send
- Emailing us at hello@ardourliving.com
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or how we handle your data:
Email: hello@ardourliving.com
Website: ardourliving.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Ardour Living is a trading name of Mectechdesign Ltd. Registered in England and Wales.